Last Updated: October 2025
Business Name: Toorak Counselling | Extreme Body Pty Ltd
Website: www.ToorakCounselling.com.au
Email: [email protected]
Location: Victoria, Australia

1. Introduction

At Toorak Counselling, we value your privacy and are committed to protecting your personal information with integrity, transparency, and care.

This policy explains how we collect, use, store, and safeguard your information when you visit our website, make a booking, or engage with our counselling and holistic services.

By using this website, you agree to the terms outlined below.

2. Information We Collect

We collect personal information to provide the best possible service to you. This may include:

Your name, email, and phone number when you complete a contact or booking form

Payment details when booking online sessions or purchasing services

Health and wellbeing information you choose to share in relation to counselling or coaching sessions

Analytics and cookies to understand how our website is used and to improve user experience

3. How We Use Your Information

Your information is used to:

Confirm and manage your bookings or appointments

Respond to inquiries and provide client support

Deliver counselling, coaching, and holistic wellness services

Improve our website and service offerings

Send relevant updates, resources, or newsletters (only if you’ve opted in)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Client Confidentiality

We respect and uphold strict confidentiality across all counselling and holistic sessions.

Your private information, session notes, and personal discussions are treated as confidential and will not be disclosed to anyone without your explicit consent — except when required by law or where there is a risk of harm to yourself or others.

5. Data Storage & Security

All personal data is securely stored using encrypted systems and trusted third-party platforms, including HighLevel and integrated payment providers such as Stripe or Square.

We follow industry best practices to protect against loss, misuse, or unauthorised access.

While we take all reasonable steps to safeguard your data, no online transmission can be guaranteed 100% secure.

6. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and gather anonymous analytics via Google Analytics and Facebook Pixel.

Cookies help us understand which pages are most useful and allow us to offer a smoother experience.

You can adjust your browser settings to decline cookies if you prefer.

7. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing their privacy policies before sharing personal information.

8. Accessing or Correcting Your Information

You have the right to access or correct your personal information at any time.

To make a request, please email us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy and Terms of Use periodically.

All updates will be posted on this page with a revised “Last Updated” date.

Terms of Use

1. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms of Use and all applicable Australian laws.

If you do not agree, please refrain from using this site.

2. Use of Website

You agree to use this website solely for lawful, personal, and non-commercial purposes.

You must not engage in activities that may harm, disrupt, or compromise our systems or other users’ experience.

3. Professional Disclaimer

Toorak Counselling provides holistic counselling, life coaching, and wellness services.

All information provided on this website — including blog posts, guides, and resources — is for general educational and self-development purposes only and should not replace professional mental health or medical advice.

If you are experiencing a crisis, please contact Lifeline on 13 11 14 or your local emergency service.

4. Payment & Refunds

Session fees are payable at the time of booking unless otherwise agreed.

Cancellations or reschedules require at least 24 hours’ notice.

Refunds may not be available for late cancellations or missed appointments.

5. Limitation of Liability

While every effort is made to ensure accuracy and quality of information, Toorak Counselling is not responsible for any loss, injury, or damages arising from your use of this site or reliance on its content.

6. Intellectual Property

All content, branding, text, graphics, and media on this website are owned by Toorak Counselling and protected under Australian copyright law.

You may not reproduce or distribute any material without written consent.

7. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia.

Any disputes arising in connection with this site will be handled under Victorian jurisdiction.

8. Contact Us

If you have questions about this Privacy Policy or Terms of Use, please contact us at:
📩 [email protected]
🌿 www.toorakcounselling.com.au